About Yorktown Family Services

happy family of three children with parents
For nearly 70 years the children, youth, and families in West Toronto have received caring support from Yorktown Family Services. This enduring experience has allowed the agency to build a solid foundation and comprehensive understanding of the needs of the community. Our mission, “to support and equip women, children and families to create positive change in their lives” is the driving force behind Yorktown Family Services.

Today, Yorktown Family Services continues to be a vital community resource for thousands of children, youth, women, fathers and families in Toronto’s west end. We strive to empower individuals and families to enjoy healthy relationships and community life. We are dedicated to providing community-based, effective, accessible, quality mental health treatment, prevention and out-reach services, and emergency shelter for abused women and children.

Known for being a leader and agent of change in helping individuals and families not only receive the care and support they need through counselling and education, but also repairing and restoring the family as a unit whenever possible.

Mindful Fathering exists because of the women and children who turned to Yorktown asking us to help their partners and fathers and because of the responsiveness of Yorktown’s dedicated staff, past and present. Their leadership, vision, creativity, clinical knowledge and skills, and sheer dedication and determination, mean that Mindful Fathering has not only come to life, but has also grown, evolved, and thrived.

Read some Mindful Fathering success stories to see if this program is for you.


happy man and his daughter holding hands on faceMarc attended Mindful Fathering many years ago. A father of two daughters, Marc brought his younger daughter, Isabelle, to Yorktown for counselling when she was 14. Marc and Isabelle were like “oil and water” and when he noticed a flyer for the Mindful Fathering program in the Yorktown reception area, he made “the wise decision to check it out.”

As a child, Marc was sent to boarding school at age 9 and never lived in a family environment again until he was an adult with a family of his own. He was always on sports teams starting at a young age. According to Marc, “I knew how to be a member of a team, but somehow, I felt like my ‘family team’ had a ‘disconnect’. I thought Mindful Fathering might help with that, and it did.

The most important thing I learned was how to listen. I paid better attention and became more perceptive. I know I have changed. I didn’t know what to expect when I started attending Mindful Fathering but I had no intuition for raising daughters and knew I had something to learn. I learned how to contribute to their lives and how to build relationships with them. I know I wouldn’t have gotten to where I am now without Mindful Fathering.

I didn’t know what I didn’t know and this changed my perspective on my life. My relationships with my daughters are much better than before and the skills I learned have served me well with other relationships.”

father holding baby, rubbing nosesEric is a recent graduate of Mindful Fathering. He attended the 12-week program from January to March of 2017. There were 12 fathers in the group and Eric, at age 29 was the youngest. He had been referred by Catholic Children’s Aid to attend a fathering program when he was seeking full custody of his new born baby boy, Jason. It wasn’t mandatory for him to enroll in the program, but he was advised that it would strengthen his chance of having custody. “This was my first time being a parent and I was prepared to take advantage of any support that was available to me and if it would help me get custody of my son, who was in foster care, then I considered everything else a bonus. I wasn’t sure what to expect. I thought we might be learning how to change diapers but it wasn’t like that at all. One thing that was a surprise but really useful was what we learned about relationships and it has been very helpful with my interactions with the mother of my son.”

In February when his court case came up Eric had already started the Mindful Fathering program and was granted temporary custody of Jason. He has his son from Thursday to Tuesday and Jason is in foster care the rest of the time. Eric has applied for full custody.

“I really did like the program. It was a great opportunity for fathers to meet other fathers and learn from each other’s experiences. The exercises in the program were amazing. In the beginning, when I first had my son, I would get very frustrated when he cried but I learned ‘coping techniques’ which really help.

I am very happy with how things are going. What is the main thing for me and the most important outcome from participating in the program? If it wasn’t for Mindful Fathering, if this didn’t exist, I wouldn’t have gotten my child back. “I really want to be a great father and participating in Mindful Fathering is helping me to do this”.

Since the loss of his wife, Ben was finding Rose’s behaviour increasingly challenging. “I was struggling with the pain of my wife’s death and I turned my attention inward. I didn’t recognize that the girls were also struggling to process the pain of losing their mother,” he recalls. Ben’s girlfriend, Mavis*, began living with the family and this increased the friction between Ben and his daughters. Rose, in particular, was having difficulty and was unable to cope with the emotions she was experiencing.

After her suicide attempt, Rose was hospitalized for two weeks at St. Joseph’s Hospital. When she was discharged the psychiatrist recommended she, Ben and Dana all go to Yor­ktown’s walk-in. “The doctor at St. Joseph’s said that Yorktown is a really good place to go. I had never been to Yorktown but I had been to a therapist before. This was going to be dif­ferent. It wasn’t just for me, it was for our family this time, and it turned out this made a big difference,” says Rose.

Hispanic man hugging her teenage daughter isolated on whiteBeginning in June, the family came to the walk-in on a weekly basis. After five visits, they were assigned a dedicated counsellor, Maureen, for On-going Service which is typically 12 sessions. After seeing the family weekly for two months, Maureen recommended that another clinician be assigned to Dana. “I felt that Dana needed the opportunity to find her voice and this would be enhanced if she had her own counsellor,” says Maureen. Maureen continued to see Rose and Ben, sometimes together, sometimes each individually. In the fall, Dana was assigned her own counsellor, Naszrin.

In September, Ben began attending Mindful Fathering, a 14 week program dedicated to fathers who want to build their relationship with their children. The program supports fathers to better manage their anger and aggression.

It had been suggested to Ben by two separate counsellors in the walk-in, and also by Maureen and Naszrin that he participate in Mind­ful Fathering. “I was offended when the first counsellor at the walk-in suggested it. It is a program for abusive fathers and I didn’t take the suggestion very well. The second time, the counsellor told me that he used to facilitate Mindful Fathering. He said, ‘Trust me, this will answer so many of your questions. You will do great in this program.’ I started the program in September and it really, really changed me,” says Ben. He adds “I feel that all this pain and the roller coaster ride that I’ve been on these last 5 or 6 years is starting to make sense and I can help my kids. I can actually grow from this. This sad situation has now become somehow beautiful at the same time.”

Father embracing daughter whose arms are wrapped around him from behindDuring the time that Ben participated in Mindful Fathering, he also con­tinued to have consultations with Maureen and Naszrin, sometimes alone
and sometimes with his daughters. “When Dad started going to Mindful Fathering we began to see the differ­ence in him. He was paying attention and watching how we reacted to him. He would tell us, ‘I can’t control your actions but I can control how I respond, if you are doing something that I don’t like. It’s not your fault if I get angry, it’s my feelings and I have to control them for myself.’ He became much calmer,” says Dana. Rose adds, “Actually, I saw the change before he started Mindful Fathering, but I didn’t trust that it was real, at first. Therapy does help. My family has grown a lot from it. My dad has changed tremendously from it. He has become a really good dad for both of us.”

“It took me a good year and a half to fully absorb all this knowledge that I have gained; especially with Maureen and later on with Naz. I have to give huge credit to the Mindful Fathering facilitators, Rodrigo and Susan. Rodrigo really made an impression on me. What I learned from him influenced a big change. He of­fered me empathy and forgiveness for the same things. Thanks to all these people, I now have the tools that I didn’t have before and I continue to use them every day,” says Ben.

While attending On-going Service with Rose and Dana, Ben also attended Mindful Father­ing twice, and Parenting Wisely, a parenting program designed for families who have children from ages 7 to 18 years. The family continues to utilize the skills they acquired through counselling; Yorktown’s walk-in clinic is avail­able to them should they need support at any time, in the fu­ture.

*Identify has been changed to protect the client’s privacy


Infant, Child and Youth Mental Health

Yorktown’s Infant, Child and Youth Mental Health Services provides a comprehensive range of mental health services in a flexible and accessible manner to children and youth from birth to twenty-five years of age and their families, which contributes to the building of healthy communities and productive families. We are committed to creating opportunities for children, youth and young adults with emotional and behavioural difficulties to realize their full potential. The What’s Up Walk-in® clinic provides immediate mental health counselling for children, youth, young adults and their families, and families with infants.

Through our partnership with The Hospital for Sick Children, Yorktown offers the Urban Tele-Mental Health program to provides clients with access to psychiatric counselling, drastically reducing wait-times for service, and the Baby Love program, through which we provide early intervention and prevention of mental health issues in infants.

Yorktown’s West Toronto Youth Hub (WTYH) provides youth with mentorship, development and outreach opportunities that help them communicate, build relationships, learn new skills, increase self-esteem and empower themselves. The WTYH offering drop-in and workshop opportunities for young people to engage in a wide range of social skills development and leadership programs including arts informed activities, homework help, community kitchen, civic engagement, newcomer youth support, and the Youth Advisory Committee, through which youth use their skills to the benefit their community.

Violence Against Women Services

In addition to counselling, services, and intervention and prevention programs, Yorktown provides a safe and secure haven for women and their children fleeing an abusive relationship. Staffed 24 hours a day by a multilingual and multicultural team, the women’s shelter is committed to the well-being and empowerment of women who have been abused and to the healthy development of their children.

Women receive support as they transition out of an abusive situation, into and out of the shelter, as well as crisis-intervention, safety planning and connection to housing. The intention is to ensure that these women are provided with the range of support mechanisms required as they safeguard their own safety and that of their children. In providing these supports, Yorktown works closely with the Children’s Aid Society of Toronto, and the Catholic Children’s Aid Society.

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